Frequently Asked Questions

Can I try out mobility equipment before I buy it?

Yes. In fact, we prefer that you do. Visit our showrooms to see our mobility equipment first hand before deciding on a power wheelchair, scooter or lift chair.

How will I know the mobility equipment will work in my home?

We can bring demo units to your house so you can see how well they work in your unique home setting.

Do you offer parts and repairs?

Yes. We’ll take care of any challenging repair issues; we’ll even provide you with loaner mobility equipment to use while yours is being repaired.

What safety procedures should I follow for my scooter or power wheelchair?

• Ensure the unit is turned off before attempting to transfer in or out of the unit
• Fully charge batteries before leaving home
• ALWAYS use the seat belt, if equipped
• ALWAYS have a cell phone with you
• NEVER carry any passengers
• Drive defensively and be aware of your surroundings
• Exercise caution around small children
• Allow pedestrians the right of way
• Do not utilize the unit off-road or in uneven terrain
• Avoid catching wheels on ground obstacles such as furniture and small objects
• Avoid driving in rain and snow or any severe weather
• ALWAYS steer straight up and down inclines – NEVER drive from side to side

What will void my warranty on the unit?
All warranties become null and void when any of the following conditions exist: misuse, abuse, damage from accident, negligence, or self-modifications.

What do I need to know about the battery?
You should always fully charge the battery; length of battery life is often a reflection of the care it receives. Batteries that are regularly and deeply discharged, infrequently charged, or stored without a full charge may be permanently damaged, causing unreliable operation and limited battery life.

• Frequent users: charge for 8-14 hours per day
• Infrequent users: charge 12-14 hours per week

What should I do if my chair or scooter malfunctions?
Always keep the owner’s manual in the back pocket of your chair; refer to the trouble shooting section if the chair malfunctions. If the problem persists after you have followed the trouble shooting instructions, call Landmark or the chair’s manufacturer immediately. If your equipment is damaged or out of warranty, bring your equipment to Landmark. If you’re unable to leave your home, we’ll come to you for a small service call fee.

What if my question wasn’t answered here?

If you have more questions about your scooter or power wheelchair, stop by one of our locations or contact us at customerservice@landmarkhc.com or toll free at 877-693-0007.