If circumstances arise that dictate service outside normal hours of operation, we will always be available to solve problems or make "immediate need" deliveries after hours. If you need to reach us after hours, call 877-693-0007 and inform us that you have an “urgent service need” and we will notify our on-call technician or clinician immediately.

Please Note: Landmark Healthcare is not an emergency medical service, transportation or evacuation company. If you have a medical emergency, please call 911.

Adverse Weather Conditions and Man-Made or Natural Disasters

Landmark Healthcare is prepared to continue operations during thunderstorms, floods and ice storms, etc. Obviously, our performance may be affected by traffic conditions or other storm related issues. If you are scheduled for a delivery or follow-up visit, we will attempt to contact you by phone to update you on our ability to reach your residence.

If you cannot contact Landmark, or we cannot contact you

You should stay in your home as long as it is safe to do so. Listen to emergency broadcast radio stations and follow emergency recommendations. If your situation becomes urgent, and communications with Landmark Healthcare have been interrupted, seek emergency medical attention immediately.

If your Landmark equipment uses electricity and you lose power

If you have been provided a back-up system, begin using it as necessary. Calculate how much time your back-up system will last and consider taking your medical equipment and necessary supplies to the nearest emergency shelter. A back-up system is not required equipment and is provided based upon approval of your insurance company. If you do not have a back-up system, you may also consider taking your equipment and necessary supplies to the nearest emergency shelter that has a power generator. As soon as you can, call Landmark Healthcare and tell us your new location address and phone number.

As the situation warrants, we will continue with attempts to contact you and/or drive to your location whenever possible. As soon as Landmark Healthcare can safely and legally respond, we will take care of your needs.