We absolutely respect your privacy. We do not share your information with any parties not involved in the services you have requested.

This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out home medical equipment and supplies delivery, payment, health care operations, and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present, or future health condition and related health care services. Please review it carefully. If you have any questions about your privacy, please contact us at customerservice@landmarkhc.com or 877-693-0007.

Understanding Your Health Record/Information

Each time you use any healthcare provider, a record of your use is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information, often referred to as your health or medical record, serves as a:

• basis for planning your care and treatment
• means of communication among the many health professionals who contribute to your care
• legal document describing the care you received
• means by which you or a third-party payer can verify that services billed were actually provided
• a tool with which we can assess and continually work to improve the care we render and the outcomes we achieve

Understanding what is in your record and how your health information is used helps you to:

• ensure its accuracy
• better understand who, what, when, where, and why others may access your health information
• make more informed decisions when authorizing disclosure to others

Your Health Information Rights

Although your health record is physically at the healthcare practitioner or facility that compiled it, the information belongs to you. You have the right to:

• inspect and obtain a copy of your health record
• request a restriction on certain uses and disclosures of your information
• obtain an accounting of disclosures of your health information
• obtain a paper copy of the notice of information practices upon request
• request communications of your health information by alternative means or at alternative locations

Our Responsibilities

We are required to:

• maintain the privacy of your health information
• provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you
• abide by the terms of this Notice
• notify you if we are unable to agree to a requested restriction
• accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations

We will not use or disclose your health information without your authorization, except as described in this Notice. If you believe your privacy rights have been violated, you can file a complaint with our Privacy Contact or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint. You may contact our Privacy Compliance Officer at 877-693-0007 for further information about the complaint process.

Examples of Disclosures for Treatment, Payment, and Health Operations

Treatment. For example: Information obtained by a therapist or other member of your healthcare team will be recorded in your record and used to determine the course of treatment that should work best for you. We may provide your physician or a subsequent healthcare provider with copies of various reports that should assist them in treating you.

Payment. For example: A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and supplies used.

Regular health operations. For example: Members of our quality improvement team may use information in your health record to assess the care and outcomes in your case. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.

Business associates. To protect your health information, we require any business associates working with us internally to sign a privacy and confidentiality agreement to appropriately safeguard your information.

Notification. We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, your location, and general condition.

Communication with family. Health professionals, using their best judgment, may disclose to a family member, other relative, close personal friend, or any other person you identify, health information relevant to that person’s involvement in your care or payment related to your care.

Funeral directors. We may disclose health information to funeral directors consistent with applicable law to carry out their duties.

Marketing. We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Food and Drug Administration (FDA). We may disclose health information to the FDA relative to adverse events with respect to food, supplements, product, and product defects, or post marketing surveillance information to enable product recalls, repairs or replacement.

Public health. As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury or disability.

Law enforcement. We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena.